TOLL FREE 1.800.452.0024  /  765.452.0044 VISIT OUR KOKOMO LOCATION

MON-THURS: 9:30-5:30 | FRI: 9:30-7 | SAT: 10-5

100% Customer Satisfaction Guarantee

Your satisfaction is our top priority!  At Guarantee Vacuum & Sewing Center, we are committed 
to providing you with the best shopping experience whether in-store or online.

 

Accepted Forms of Payment:

Credit Card

We accept four credit cards: MasterCard, Visa, Discover and American Express. You will be required to provide us with your account number, security code (3 or 4 digit code on back of your card), and a verifiable address, which matches your billing address. If you are unable to provide all of this information, your order may require additional processing time, or be canceled in its entirety without notice.

If you have any questions about paying with a credit card, please contact us via email at brent@guaranteevac.com or via phone at 1-800-452-0024 or locally at 765-452-0044.

Check or Money Order

We do accept personal checks and/or money orders. In order to use this form of payment, you will need to notify us that you intend to pay via personal check or money order in advance as we are not equipped to accept this form of payment online at this time. Also, you will need to provide us with your phone number and valid driver's license number printed legibly on the check or money order.

We will ship orders paid for with check or money order only after your payment clears our bank. This process may take up to an additional 10 business days from the time we receive your check or money order.

Please send your check or money order payable to Guarantee Vacuum & Sewing Center to the following address:

Accounts Receivable
Guarantee Vacuum & Sewing Center
702 S. Reed Rd
Kokomo
, IN 46901

Please include your order number with your payment. If you have any questions about paying by check or money order, please contact us via email at brent@guaranteevac.com, or via phone at 1-800-452-0024 or locally at 765-452-0044

Synchrony Financing:

Guaranteevac.com offers 0% financing on many of our products. To hear all of our current financing options, please call and speak to one of our customer service representatives at 1-800-452-0044

Get approved through Synchrony Financial here:


Pleas call 1-800-452-0044 to place your order and to find out about additional promotions.  If you're already a Synchrony Financial cardholder, please cal our customer service department at: 1-800-452-0024 to place your order.

Sales Tax:

Any order that is being shipped to an Indiana address will be required to pay applicable sales tax. The Indiana 
Sales tax is 7 percent. Orders shipped to addresses outside the state of Indiana are not charged sales tax. 


Order Processing:

Your order will be processed as quickly as possible; however, please use the following guidelines to estimate your delivery window.

* Any order that is placed before noon on a weekday will be processed within 1 business day.
* Any order that is placed on the weekend will be processed on the following Monday, or in the case of a holiday, the next business day.
* No orders will be shipped on holidays, days of store closure, or weekends. These days do not constitute business days.

Depending upon the delivery location, most shipments will take 3-7 business days to arrive once they have been processed. For more detailed information about order processing and shipment, please contact the store via email at brent@guaranteevac.com or via phone at 1-800-452-0024 or locally at 765-452-0044


Shipping Guidelines:

At this time, we only ship to locations within the United States. We will not ship to any international destinations at this time.

Unless otherwise noted, all shipments will be made via USPS, USPS Priority Mail, or UPS Ground. We reserve 
the right to ship any package in whatever form we so choose. However, most packages weighing less than two 
pounds (2 Lbs) will be shipped via USPS Priority Mail. Most other packages will be shipped via UPS Ground. 
Your applicable shipping charges will be included in your shopping cart.     

On qualified orders, we offer free shipping; however, free shipping orders are only offered to orders shipped within 
the continental United States. No orders being shipped to Hawaii, Alaska or other United States territories are 
eligible for free shipping. We reserve the right to ship via the carrier of our choice on any order qualifying for 
free shipping.

If you use a P.O. Box as your shipping address, your shipment will be sent via USPS regardless of weight. If you would prefer to have your shipment sent via another carrier, please use a valid street address. If you have had UPS deliver to your P.O. Box previously without complication, and you would like to have UPS deliver to your P.O. Box for this order, please contact us before placing your order. If that is your choice, we will happily accommodate your request; however, if the shipment is rerouted or denied in any form, you will be held liable for all additional shipping charges incurred.

At this time, we do not offer expedited shipping on our website. If you would like to purchase expedited shipping, you must contact us before placing your order. Expedited shipping only applies to how quickly the carrier will get the package to you once the carrier is in possession of the shipment. Order processing cannot be expedited as all orders will be handled as quickly as possible in the order they were received.

If a customer refuses their shipment, he/she will be charged the original shipping costs as well as any additional charges the carrier applies in order to return the shipment.

There will be no refunds on shipping costs unless we made an error in your shipment. Any product(s) returned will be credited or refunded based on our Refund Policy; however, no refunds will be given on shipping. No exceptions.



PRIVACY POLICY

At Guaranteevac.com and Sweeperbags.com, we take your privacy as seriously as you do. We will make every 
effort to ensure your information is always secure and remains private. Our privacy policy applies to information that 
is collected by our website. In the following Privacy Policy, we will disclose the what we do to safeguard your 
information, including, but not limited to:

  1. 1.  What personal information will be collected from you via our website, how that information is used,
    and our policy on sharing information.
  2. 2.  Your available options regarding your information provided and how it is used.
  3. 3.  The security protocol we use to protect your information

 
Information Collection, Usage and Sharing Policies:

Guaranteevac.com and Sweeperbags.com are the sole owners of any information that is collected from a customer 
on either or both of these websites. The only information that Guaranteevac.com and/or Sweeperbags.com collects 
or has access to is information that you have given voluntarily via direct contact such as phone conversations, 
email, etc. Under no circumstances will we ever sell or rent your information.

The information that you voluntarily provide may be used to contact you by a representative of Guaranteevac.com or Sweeperbags.com. We will not share your information with any outside organization or third party unless it is required to complete your order, e.g. USPS or UPS Ground in order to complete shipment of your order. The information provided may also be used in the future to notify of specials, sales, products and/or services via email by our representatives. You may choose to opt out of receiving these emails by following the link within the email itself.


Access and Control of Your Information:

You may opt out from any future contacts from us at any time by clicking on the link on the bottom of an email sent to you, or by contacting us directly via email, brent@guaranteevac.com, or calling 1-765-452-0044. You may also contact us in any of the same methods to find out what data we have stored concerning you, if any; change or correct any of the data we may have on file concerning you and your purchase history, or have us delete any and all data we have compiled from you.


Safety and Security:

We take our responsibility to protect your information seriously both online and offline. The information you voluntarily 
provide online, such as credit card account numbers, is encrypted and transmitted securely. You can verify this by 
checking to see if the URL address starts with an “https,” or by locating the “lock” icon in the bottom of your browser 
window.

Our offline security measures include limiting access only to specific employees at Guaranteevac.com and/or 
Sweeperbags.com who are charged with handling online sales. Also , we will not store sensitive information, such 
as credit card information, unless directed to do so by the customer. All personal information, such as mailing and 
billing addresses, will be stored on a secure server.

If you have any questions regarding the collection and/or security of your voluntarily provided information, please 
contact us at 800-452-0024.

 
Product Pricing, Information and Availability:

Product information can change very frequently.  Due to this, one may find that our website(s) may occasionally contain errors or not be up to date.  We reserve all rights to change information, including 
product information, pricing or add and/or delete products, at any time without prior notification.

If you place an order as we are in the process of updating the website, we will attempt to contact you concerning 
the discrepancy, if possible. If we are unable to contact you regarding the discrepancy and you would like to return 
your product, please consult our Return Policy, which is included on the website.

If an item is listed at an incorrect price, or with information that is incorrect, we reserve the right to cancel the order 
or change the price after the order has been placed. We will attempt to notify you prior to the processing of your 
order, if this rare event occurs. We also reserve the right to limit the quantity of any particular product that is 
requested.

If a  product listed on our website is out of stock, and we do not expect to be able to fill your order within the 
previously listed time frame, we will notify you of the situation after you place your order. At that time, you may 
cancel your order, if you desire. If not, we will notify you of the revised delivery window.



RETURN POLICY

Guaranteevac.com and Sweeperbags.com want to ensure that your shopping experience is hassle-free. If you desire to return or exchange your product, please read the following instructions, so we can handle your return/exchange as quickly and efficiently as possible.


General Return Procedures:

▪          Unopened merchandise may be exchanged or refunded. “Unopened” means that the contents have not been removed from its packaging, and all factory seals are unbroken.

▪          Opened merchandise may be exchanged for store credit only. All exchanged merchandise must be returned in its original packaging (undamaged product, all packing materials, instruction manual, warranty card and any included accessories.)

▪         Shipping costs on the original purchase are non-refundable. Items originally purchased under a Free Shipping promotion will have standard ground shipping fees deducted from the refund amount.

▪          If a machine is returned without its original factory box and packaging, we will not issue a refund. A “machine” can include, but is not limited to, sewing machines, sergers, vacuum cleaners, steam cleaners, carpet cleaners/extractors, steam presses, zone heaters, air purifiers, and any other item that was packaged by the manufacturer.

To return any item, you must first contact us via email at brent@guaranteevac.com  or via phone at 765-452-0044 with a viable explanation why you wish to return the product(s). We will issue you a Return Authorization (RA) number along with instructions on how to properly return your item(s). Please DO NOT return an item without first receiving an RA number. This will delay the process of your refund, and under certain circumstances could void your ability to return the merchandise for a refund entirely.


Your Responsibilities to Receive Model Specific Parts/Accessories:

Many products we sell may look very similar to one another; however, they are model specific and will not fit universally. It is the customer's responsibility to ensure that he/she purchases the correct items for his/her product. Guaranteevac.com and Sweeperbags.com will only allow product exchanges, minus applicable shipping fees and restocking fees, when a customer incorrectly orders items that will not fit his/her product.

To ensure that items you purchase will fit your product at home, please carefully read all product descriptions. Especially pay close attention when purchasing very similar itesm such as vacuum bags, filters, belts, sewing bobbins, presser feet and other accessories. Frequently, we make available reference materials online that you can read to make an informed purchase as well. If you are still unsure what items you need to purchase for your product, please contact us via email at  or via phone at 765-452-0044. If you do not provide us with your product information, including brand, model number, and at times, serial number, we will not be held responsible for part incompatibility and your purchase will be ineligible for refund. You may still exchange incompatible products, but any and all applicable shipping costs will be added to your expense.


Non-refundable items:

Some items are not refundable for any reason. When you purchase one of the following products, you are doing so with the understanding and knowledge that these items cannot be returned for any reason whatsoever.

▪           Any item without original packaging.

▪           All software purchases (computer software, sewing software, embroidery software, etc)

▪           All computer hardware purchases (memory cards/sticks, card readers, etc)

▪           All Sewing Cabinets, Drawer units, Cutting tables, Chairs, Cabinet Inserts, Quilting Table Extensions, etc.

▪           All Grace Company products

▪           All Handi Quilter frames and quilting machines

▪           Any Sew Steady extension tables

▪           All sewing notions, including, but not limited to, thread, bobbins, etc.

▪           Any Specially Ordered item regardless of product category.

▪           Any item that has been used.


Defective Merchandise:

If you receive an item that is defective out of the box, please notify us immediately of the problem, then we can make arrangements for a product repair, replacement or exchange. The manner in which the defective merchandise will be handled will be solely at our discretion.


Commercial or Industrial Merchandise:

Only products that are listed as “Commercial” or “Industrial” have a commercial or industrial warranty. Some household products have a severely limited commercial or industrial warranty; however, many household products have no implied commercial or industrial warranty at all. The use of some household products in a manner that is considered commercial or industrial may void the warranty in its entirety as usage in this manner may be considered abuse of the product. Any household product that is used in a commercial or industrial manner cannot be returned, refunded or exchanged under any circumstances.


765.452.0044     702 S. Reed Rd, Kokomo, IN 46901       MON-THURS: 9:30-5:30 | FRI: 9:30-7:30| SAT: 10-5| SUN: CLOSED